Frequently Asked Questions
Everything you need to know about shopping with RJ Living, from delivery to product care.
How long will it take for my furniture to be delivered?
Delivery times vary based on your location and stock availability. In-stock items are typically dispatched within 2-5 business days, while lead times for pre-order items are specified on the individual product pages.
Do you offer assembly services for your products?
Yes, we offer a 'White Glove' delivery service in select metropolitan areas which includes full assembly and removal of all packaging materials for an additional fee.
What is your return policy if I change my mind?
We want you to love your home. If you change your mind, we offer a 14-day return policy for most items in original, unassembled condition. Please note that return shipping costs and a restocking fee may apply.
Can I see your furniture in person before purchasing?
Absolutely. You can visit our flagship showroom to experience the quality and comfort of our curated collections firsthand. Please check our 'Showroom' page for current opening hours.
What kind of warranty do you provide on furniture?
At RJ Living, we stand by our quality. Most of our furniture pieces come with a 12-month manufacturer's warranty covering structural defects and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Zip Money to help you style your home now and pay later.